FAQ

Montria currently ships orders within the United States only. International shipping is not currently available.

Orders are generally delivered within approximately 5–8 business days after processing.

Delivery times may vary depending on the shipping destination, carrier delays, weather, holidays, and other circumstances outside our control.

Orders are generally processed within 1–3 business days.

Orders placed before our daily processing cutoff may begin processing the same business day. Orders placed after the cutoff may be processed on the next business day.

Depending on the order and destination, shipments may be handled by carriers such as USPS, UPS, FedEx, DHL, or another available delivery service.

When tracking is available, tracking information will be provided to the email address associated with your order.

If you need to change your shipping address, please contact our support team as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

First, check around your delivery location, mailbox, entrance, and other safe areas where the carrier may have left the package.

You may also contact the carrier using the tracking information. If you still cannot locate your order, contact Montria Customer Support and provide your order number.

If you need to cancel an order, contact us as soon as possible. Cancellation requests are not guaranteed once an order has entered processing or has been shipped.

If an ordered item becomes unavailable, we will contact you regarding the available options, which may include a replacement, cancellation, or refund where applicable.

Eligible items may be returned within 30 calendar days from the date the order is marked as delivered.

Items must meet the applicable return requirements described in our Return & Refund Policy.

Contact our Customer Support team with your order number and the reason for your return. Our team will provide the applicable return instructions.

Once an approved return has been received and processed, the refund will be issued to the original payment method, subject to the applicable return and refund terms.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Montria does not provide direct exchanges. If you need a different product, size, style, or configuration, you may return an eligible item under our Return & Refund Policy and place a new order separately.

Available payment methods may include:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Mastercard
• PayPal
• Shop Pay
• Visa

Prices on Montria are displayed in U.S. dollars (USD).

Payments are processed through secure payment systems. Montria does not directly store your complete payment card information on our storefront.

You can contact our Customer Support team by email at support@Montria.shop.

We aim to respond to customer inquiries within 24–48 business hours.

Our business hours are 09:00 AM–05:00 PM, Monday through Friday, GMT-06:00 Central Time (US & Canada).

We are closed on weekends and public holidays.

Business Name: Montria

Business Address:
1209 Mountain Road Pl NE
Albuquerque, New Mexico 87110
United States

Customer Support: support@Montria.shop