Return & Refund Policy

Free Standard Shipping

Montria offers free standard shipping on eligible orders within the United States. No standard shipping fee is charged at checkout for eligible orders.

1. Return Window

You may request a return within 30 calendar days from the date your order is marked as delivered.

Return requests submitted after this period may not be accepted.

2. Eligible Returns

Return requests may be considered for situations including:

• Item damaged during shipping
• Defective or faulty item
• Wrong item received
• Item is no longer wanted, if otherwise eligible under this policy
• Change of mind, if the item meets all return conditions

All return requests are reviewed before a return is authorized.

3. Return Conditions

To be eligible for a return, the item generally must meet all of the following conditions:

• Return request is submitted within 30 calendar days of delivery
• Item is unused and in its original condition
• Original packaging and included accessories are provided when applicable
• Item has not been damaged through customer misuse or improper care
• Item has not been excessively worn, altered, or modified
• Proof of purchase or the order number is available

4. Return Authorization

Before sending any item back, please contact our support team at support@Montria.shop and provide your order number and the reason for the return.

Once your return is approved, we will provide the appropriate return instructions and return facility address.

Unauthorized returns may be delayed or may not be accepted.

5. Return Shipping Costs

When Montria Is Responsible

If you receive an incorrect, defective, or damaged item, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Clear photos of the item
• Photos of the shipping package when relevant
• A short description of the issue

If the return is approved and the issue is determined to be attributable to Montria or the carrier, a prepaid return label may be provided.

Customer-Choice Returns

If you are returning an eligible item for reasons such as change of mind or personal preference, you are generally responsible for the return shipping cost.

Because eligible orders receive free standard shipping, there is no original standard shipping charge to refund.

6. Restocking Fees

Montria currently charges a $0 restocking fee for approved eligible returns.

7. Exchanges

We do not provide direct exchanges.

If you would like a different product, style, or configuration, you may return an eligible item under this policy and place a new order separately.

8. Non-Returnable Items & Situations

Returns may not be accepted when:

• The item has been used, damaged, altered, or excessively worn
• Original packaging or required accessories are missing
• The item was damaged because of misuse or improper care
• The return request is submitted after the 30-day return period
• The item is otherwise excluded from return eligibility
• Gift cards, if offered, are not eligible for return

9. Refund Process

Once your returned item is received, it will be inspected. You will be notified by email whether the return has been approved or declined.

If approved, the refund will be issued to the original payment method used for the purchase.

10. Refund Timeline

Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.

After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Late or Missing Refunds

If you have not received your refund after the applicable processing time, first check your bank or payment account.

If the refund is still not visible, please contact your payment provider and then contact us at support@Montria.shop.

11. Lost Return Shipments

We recommend using a tracked shipping service when returning an item.

If a return shipment cannot be verified because tracking was not provided or the carrier cannot confirm delivery, we may be unable to process the refund.

12. Refused Deliveries

If a package is refused at delivery for reasons unrelated to carrier error, shipping damage, or a mistake by Montria, any carrier return charges or other applicable fees may be deducted where permitted.

Because eligible orders receive free standard shipping, there is no original standard shipping charge to refund or deduct.

13. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order.

Cancellation requests are reviewed whenever possible. However, once an order has been processed or shipped, cancellation may no longer be possible.